- Inbounds (InfoLine, Customer Support, Product & Services Orders, etc)
- Outbounds (Telesales, Telemarketing, Satisfaction Surveys, etc)
- Consultancy services offered as support to clients, both in terms of feasibility of outsourcing of non-core business activities, and in terms of defining in-house work processes.
- Trough this services, Romtelecom contribute to costs and human resources optimization, customer loyalty, flexibility of operations and to increase profits for our clients.
Information
- Customer Care
- InfoLine for customers
- Telephone Surveys
- Mystery Calls
- Payment Reminder
Promotion
- Telemarketing
- Client InfoLine
- Campaign support
Loyalty programs
- Loyalty & Retention
- Event
- Telephone Surveys
Selling
- Lead Generation
- Product & Services Orders
- Client InfoLine
- Up selling & Cross selling