• Reducing and optimization of IT costs;
• Reducing and optimization of intervention times:
  • Remote interventions (at distance, from Romtelecom headquarters);
  • On-site interventions (at the customer's headquarters);
• Specialized Help-desk 24/24;
• Single point of contact;
• Additional options (LAN-WAN settings, security, network design).

Also, we offer you on-site or remote interventions upon request in case of exceeding those included in the subscription.

We offer both remote and on-site interventions:

Remote interventions

• Configuration and optimization of operating systems (with the customer's licence);
• Installation of drivers for peripherals (printers, scanners, etc. – with the customer's installation kit);
• Installation and configuration of software for Windows Firewall, antivirus, e-mail client (Outlook, Lotus, etc.), supports (archiver, image viewer, browser, video player, etc.), video codec, Windows ServicePack and updates;
• Help Desk IT type technical support with free of charge calls;
• Assistance in using computers and other equipments (configurations, software installation, error messages, etc.);
• Remote connecting to the customer's system, in order to solve the occurred issues;
• Solving of incidents with the help of "remote desktop" application with access and monitoring allowed by the user.

On-site interventions

• Verification of operating conditions of the equipments and correction of the problems found;
• Installation of Operating System (with the customer's licence);
• Replacement of defective parts (with the customer's parts).

Managed Desktop service ensures troubleshooting 8 hours / day, 5 days/week and specialized Help Desk 24/24.

All the tariffs are in € without VAT.